Refund & Cancellation Policy
These terms and conditions outline the rules and regulations for the use of Esentiss's website, located at esentiss.com.
By accessing this website, you accept these terms and conditions. Do not continue to use Esentiss if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, as well as all Agreements: “Client,” “You,” and “Your” refer to you, the person logging on to this website and complying with the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Esentiss. “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of assisting the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of providing the Company’s stated services, in accordance with and subject to, the prevailing laws of your location.
Refund Policy
Clients may request a refund within 7 business days after the service order has been placed. Esentiss reserves the right to process the refund fully, partially, or cancel the refund request at our discretion.
Note: Refunds will be processed through the original payment method, and will be credited within 7 to 10 business days. In the case of hosting services (including shared, VPS, or cloud hosting), we offer a 7-day free trial. After the trial period, we will not be able to process refunds.
Esentiss reserves the right to change, suspend access to, or remove any or all of the content on the website at any time, for any reason, at its sole discretion. We also reserve the right to discontinue the website temporarily or permanently. In the event of the removal of any content from the website or the termination of the website, no refunds or payments will be provided.
Cases of No Refund/Cancellation:
- Refund request made after 7 business days of the order date.
- User has already utilized the service or content (e.g., completed web development, accessed mobile applications, or used hosting).
Cancellation Policy
Once an order has been placed for our services (including web development, mobile app development, cloud hosting, IT consulting, software development, or POS applications), the client may request the cancellation of the order. Refunds will be processed within 5 business days.
Note: All orders are prepaid. Esentiss has the right to cancel any order without prior notification to the client, in cases of breach of terms or failure to make timely payments.
Clients can cancel orders within 3 business days of purchase by contacting our support team or sending an email request. If the cancellation is requested within this timeframe, the order will be canceled, and a refund will be processed to the original payment method within 5 business days.
Service Delivery & Membership
Our services are digital in nature, including but not limited to software development, website development, mobile applications, cloud hosting, and IT consulting services. All products and services are delivered electronically, and no physical shipping is involved.
There are no ongoing memberships for the services we offer. Each service is a one-time purchase. If you wish to purchase additional services, you will need to place a new order.
Cookies
We use cookies on our website. By accessing Esentiss, you agree to use cookies in accordance with Esentiss’s Privacy Policy.
Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas and to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Esentiss and/or its licensors own the intellectual property rights for all material on Esentiss. All intellectual property rights are reserved. You may access this from Esentiss for your personal use, subject to restrictions set in these terms and conditions.
You must not:
- Republish material from Esentiss
- Sell, rent, or sub-license material from Esentiss
- Reproduce, duplicate, or copy material from Esentiss
- Redistribute content from Esentiss
This Agreement begins on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Esentiss does not filter, edit, publish, or review Comments before their appearance on the website. Comments do not reflect the views and opinions of Esentiss, its agents, or affiliates. Comments reflect the views and opinions of the person posting them. To the extent permitted by applicable law, Esentiss shall not be liable for any Comments or any liability, damages, or expenses caused by the use, posting, or appearance of Comments on the website.
Esentiss reserves the right to monitor all Comments and to remove any Comments that could be considered inappropriate, offensive, or in breach of these Terms and Conditions.
Hyperlinking to Our Content
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
These organizations may link to our homepage, publications, or other website information as long as the link:
- Is not deceptive in any way
- Does not falsely imply sponsorship, endorsement, or approval of the linking party and its products/services
- Fits within the context of the linking party’s site
Other organizations may request to link to our website by contacting us via email. We will review the link requests and approve them based on criteria such as relevance, content quality, and mutual benefit.
iFrames
Without prior approval and written permission, you may not create frames around our web pages that alter the visual presentation or appearance of our website.
Content Liability
We shall not be responsible for any content that appears on your website. You agree to protect and defend us against all claims arising from your website. No links should appear on any website that could be interpreted as libelous, obscene, or criminal, or infringes on third-party rights.
Your Privacy
Please read our Privacy Policy to understand how we handle your data.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions at any time. By continuing to link to our website, you agree to be bound by and follow these linking terms.
Removal of Links from Our Website
If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any time. We will consider requests to remove links, but we are not obligated to respond directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions related to our website and the use of this website. Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation
- Limit any of our or your liabilities in any way not permitted under applicable law
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.