Return, Cancellation & Refund Policy
Return Policy
This return policy applies to all users and visitors of Esentiss.com. Please read the following important Terms of Service Agreement before accessing or using any services provided by Esentiss, including web development, mobile app development, software development, IT consulting, and hosting services.
By accessing or using the services, you acknowledge that you have read and understood the listed terms and agree to be bound by these Terms. If you have any questions regarding these Terms of Service, please contact us at support@esentiss.com.
Return Process & Eligibility Criteria
Users may request a refund within 2 working days after placing an order. Esentiss reserves the right to process the refund fully, partially, or cancel the refund request at our discretion.
Note: Refunds will be processed to the original payment method and credited within 7 to 10 working days after the refund request is approved.
Esentiss reserves the right to change, suspend access to, or remove any content or services on the website at any time, for any reason, at our sole discretion. We also reserve the right to discontinue the website or its services temporarily or permanently. In the event of content removal or the termination of our services, you will not be entitled to any refund or payment for services not rendered.
Cancellation Policy
Once an order has been placed for services such as web development, mobile app development, software development, or cloud hosting, users may request the cancellation of their order. Refunds will be processed within 3 business days after receiving the cancellation request.
Note: All orders are prepaid. After 5 business days from the date of purchase, users will no longer be able to cancel their order. Esentiss also reserves the right to cancel any order without prior notice to the user.
If you wish to cancel your order, please contact our support team via email at support@esentiss.com. If your cancellation request is received within the allowed timeframe, we will process the cancellation and issue a refund to the original payment method within 5 business days.
Refund Policy
Users may request a refund within 2 working days after placing an order for services, such as web development, mobile app development, or IT consulting. Esentiss reserves the right to process the refund fully, partially, or to cancel the refund request at our discretion.
Note: Refunds will be processed to the original payment method and credited within 7 to 10 business days after the request is approved.
Esentiss reserves the right to change, suspend access to, or remove any content on the website at any time, at our sole discretion. We also reserve the right to discontinue services temporarily or permanently. In such cases, no refund will be issued for services not yet rendered.
Cases of No Refund/Cancellation:
- Refund requests made after 2 business days from the order date.
- If you have already utilized the service (e.g., web development, mobile app development) or accessed the product delivered.
- If the service has been completed or partially completed within 7 days from the order date.
Contact Us
If you have any questions regarding our Return, Cancellation, or Refund policies, please feel free to contact our support team at support@esentiss.com or visit our Contact Page.